Written by Retail:Customer Service and Point of Sales
The HyperMic™ is carefully planned to support Customer Service and Point of Sale with a High Level of Quality.
The HyperMic™ system provides an accurate assessment tool of your Customer Service team by targeting and analyzing real-time or off-line communication with your clients. Audio recordings can be an essential source of information for:
- Customer satisfaction
- Customer outflow
- Quality of service
- Data about competition
- The performance and effectiveness of sales agents
- Support representatives
Targeted, Steerable Audio Surveillance
HyperMic™ system provides source specific Audio-Scoping onto any point or Person, stationary or moving, in a coverage area during any period of time, past or present.
The HyperMic™ system, including udio & Video recording, enables post-facto audio-scoping onto any subject appearing in the recorded Video (On-Line & Off-Line investigation).
Assembled With a Fixed Array of Omni-directional Mics, Camera(s) and Embedded ProcessingMic Array With Aggregated Coverage of 360° & Overlap Coverage Areas
Crashing through the sound Capture Barrier
A HyperMic™ Sentinel unit can optically track each of a set of multiple people, or any selected sound sources (e.g. Targeted People talking in crowd), estimate a relative direction to each person or source of interest and concurrently steer a separate individually virtual directional microphone at each source of interest.
The output of each virtual directional microphone is a digital audio stream whose audio content is predominantly comprised of sounds arriving form the direction of the selected source.
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